Lead System Operation Engineer - Service Transition and Change Assurance

Job Description

**About this role:**  

**US Service Transition and Change Assurance Lead**  

****In this role, you will:****  

* Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
* Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
* Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
* Make decisions on technical changes and enhancements
* Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
* Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

**Required Qualifications:**  

* 5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* 5 years in technology or production engineering roles within financial services.
* Proven expertise leading global service transition, production onboarding, or change governance functions.
* Successful track record of delivering infra migrations, DR cutovers, and high-volume change programs.
* Experience with real-time payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.
* Strong grasp of ITIL practices and modern DevOps/SRE methodologies.
* Excellent communication and stakeholder management skills at the executive level.
* Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc.

**Desired Qualifications:**  

* Experience in establishing the Service Transition Framework across payments, ensuring readiness from project initiation through Early Life Support (ELS) completion.
* Experience managing the Permit to Operate (PtO) process-setting minimum criteria for Non-Functional Requirements (NFRs), observability, failover readiness, and rollback plans.
* Experience implementing standardized application pre-checks, in-flight validation, and post-event assurance-adapted for cloud, hybrid, and on-prem deployments.
* Expereince in ensuring all changes align to internal SDLC and control frameworks, with traceable approvals, test evidence, and production readiness as standard.

****Job Expectations:****  

* Flexibility to work in a 24/7 environment, including weekends and holidays
* Position offers a hybrid work schedule
* **This position is not eligible for Visa sponsorship**
* Relocation assistance is not available for this position

**Location:**  

* 194 Wood Ave S, ISELIN, NJ

**Pay Range**  

**Benefits**  

* Health benefits
* 401(k) Plan
* Paid time off
* Disability benefits
* Life insurance, critical illness insurance, and accident insurance
* Parental leave
* Critical caregiving leave
* Discounts and savings
* Commuter benefits
* Tuition reimbursement
* Scholarships for dependent children
* Adoption reimbursement

**Posting End Date:**  

**\*Job posting may come down early due to volume of applicants.**  

**We Value Equal Opportunity**  

**Applicants with Disabilities**  

**Drug and Alcohol Policy**  

**Wells Fargo Recruitment and Hiring Requirements:**