Application Engineer (USA)

Job Description

Are you passionate about being the bridge between commercial and technology development?

Are you interested in working directly with customers to ensure their needs are met with the highest level of service?

Do you want to play a key role in deploying next-generation autonomous charging solutions for major international leaders in clean and autonomous mobility?

If so, we want you on our team as our new Application Engineer!

**Who we are**

Rocsys is a fast-growing, high-tech company with one mission: accelerate the shift to zero-emission autonomous mobility! Our platform combines hardware, software, and support to automate the charging process for electric vehicle fleets, allowing our customers to improve efficiency, increase safety, and plan for fleet expansions for the future.

We are a global organization, headquartered in the Netherlands, with a U.S. office in Portland, OR. **This position will be based in Portland, OR.**

Our growth, especially in the U.S., is expected to continue in the years to come.

**You make the difference**

As an **Application Engineer** at Rocsys, you will play a critical role in ensuring the successful deployment and performance of our solutions across a wide range of vehicle platforms. As part of the Operations Delivery team, we will rely on you to be the key technical interface between our customers and internal teams and help drive adoption and continuous improvement of our innovative solutions.

You will be the leading factor in integrating our ACD solutions with vehicle OEMs. You will support end-customers with the development, integration and up-time of custom applications. Finally, you will support our Field Service Technicians with commissioning our solutions and will provide remote support for customers.

**A Successful Candidate in this Position Will:**

**Lead Vehicle Integrations and Testing**

* Collaborate closely with OEM partners to integrate Rocsys systems into a variety of vehicle platforms, including electric trucks, buses, tractors, and automated guided vehicles (AGVs)

* Design, configure, and manage testing environments to validate integration and performance under real-world conditions.

* Conduct and support interoperability testing to ensure seamless operation across diverse vehicle types and models.

**Deliver Customer Projects**

* Assist in commissioning Rocsys systems both remotely and, when necessary, on-site at customer locations.

* Provide timely and effective technical support during pilot deployments, ensuring customer satisfaction and successful project execution.

* Contribute to the creation and refinement of technical documentation, including installation manuals, service guides, and best practice materials.

* Monitor system behavior and analyze performance to present to external customers

**Provide High-Quality Technical Support**

* Monitor system performance using remote diagnostic tools and digital platforms to proactively identify and resolve issues.

* Perform remote or on-site maintenance, repairs, or upgrades as needed to maintain optimal system functionality.

* Document technical findings and customer feedback and collaborate with the engineering and product development teams to inform product enhancements and continuous improvement efforts.

**Support Cross-Functional Collaboration**

* Serve as a technical resource for internal stakeholders, including sales, business development, customer success, and product management teams.

* Participate in pre-sales and post-sales activities by providing technical insight, solution validation, and customer education.

* Contribute to the development and scaling of Rocsys' U.S. operations by sharing ideas, improving processes, and supporting the growth of the technical support function.