Robotics Field Service Engineer

Job Description

**The Production Optimization Team** is dedicated to ensuring both customer satisfaction and the seamless operation of our robots. Together, the the various sub teams, including Customer Success and Monitoring \& Maintenance, work to maximize robot performance and provide ongoing support to guarantee a smooth and efficient user experience for our customers. The Robotics Field Service Technicians and Engineers works on the forefront of robotic automation using Formic's suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic's growing fleet of deployed robotic cells. They work with a variety of robotic equipment and OEM's, delivering innovative and value-add automation to our manufacturing sector customers.

**In this role you will:**

* Perform preventative, corrective, and predictive maintenance activities for Formic's robotic cells in customer sites
* Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
* Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
* Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
* Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
* Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
* Lead RCA activities with a team of engineers and technicians across the team
* Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
* Demonstrate a high level of attention to detail in everything thing you do
* Mentor junior or newly hired Field Service Engineers and Technicians as needed
* Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
* Ensure compliance with safety regulations and policies, as well as a clean and safe work environment

**What makes you a great fit:**

* 4+ years field service experience with robotics automation
* Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
* Experience using Computerized Maintenance Management Systems (CMMS)
* A motivated self-starter, able to work independently
* Ability to travel up to 80% - mostly driving within a local area - with up to 20% requiring overnight stays
* Ability to work flexible schedules, including occasional weekends, nights, and on-call hours to support production outages

* Typical start time is 7:00 AM at our local office or customer site, but schedules may vary based on employee's location as well as travel or business requirements
* Current, valid drivers license and access to your own vehicle for daily local travel

* Formic provides mileage and expense reimbursement for travel-related expenses within policy
* Currently located in, or willing to relocate to the greater Chicago area

**Bonus points if you have:**

* Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments
* Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
* Strong spoken Spanish language proficiency