Workday Support Engineer

Job Description

Our client, a leading global private investment firm managing approximately $160 billion in AUM, is currently looking for a Workday Support Engineer to support Workday Financial.

This is direct-hire permanent opportunity. This will be hybrid in their Boston (Back Bay) office.

This position will primarily focus on Workday and Salesforce, while also supporting a range of other SaaS platforms including Tableau, Investran, GTreasury, DocuSign, Box, and additional applications as needed. The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.

Responsibilities:
Monitor and support production systems, integrations, and data pipelines
Troubleshoot application, data, and integration issues across enterprise platforms
Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed
Support user access, provisioning, and platform administration
Partner with development teams, business analysts and vendors to resolve issues and implement improvements
Assist with releases, system upgrades, and environment maintenance
Respond to business data inquiries and operational support requests
Maintain documentation and standard operating procedures for recurring issues

Qualifications:
Required:
5+ years of experience in application or production support within enterprise environments
Hands-on experience with supporting Workday Financials and/or HCM
Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
Demonstrated ability to diagnose and resolve Workday integration errors and warnings
Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
Proactive problem-solver with a focus on reducing recurring issues and improving user experience
Preferred:
Salesforce experience, including administration or data management
Familiarity with integration tools and job schedulers
Knowledge of ITIL practices
Experience with Workday Studio
Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)
Exposure to AWS
Working knowledge of SQL
WD certifications are a plus!