Electrical Engineers | Technical Support | On-site Plano, TX | Low Travel

Job Description

Location: Plano, Texas, USA (On-site)
Job Type: Full-Time
Company: EIKTO Battery Co. LTD (EKT Battery US)

Company Overview

EIKTO Battery Co. LTD is a global leader in traction lithium battery technology, specializing in advanced energy solutions for the material handling industry. Through EKT Battery US, we are expanding rapidly across North and Central America.

Our product portfolio includes:
Lithium batteries for material handling equipment
MS series batteries (cleaning machines, golf carts, aerial platforms)
Effic chargers (lithium & lead-acid systems)

Position Overview

We are seeking a hands-on Service Engineer to support the development of service operations across North and Central America.

This is a technical support & service development role (not a pure field service role) with:
~80% on-site work (office, service lab, technical support)
~20% travel (demo testing, troubleshooting, technical meetings)
You will play a key role in dealer support, training, and building a structured service ecosystem in the US, while also supporting the sales team from a technical perspective.

Key Responsibilities

1. Dealer & Distributor Technical Support

Provide technical support to dealers and distributors
Troubleshoot field issues and guide resolution
Develop dealer service capabilities and standards

2. Training & Service Development

Deliver structured technical training programs
Develop SOPs, service manuals, and documentation
Help build a scalable service system in the US market

3. Hands-on Technical Work (Lab & Office)

Perform diagnostics, testing, and validation in service lab
Demonstrate installation, operation, and maintenance procedures
Support commissioning and system validation

4. Spare Parts & Service Operations

Define spare parts structure and service kits
Support spare parts planning and availability
Optimize service readiness and response

5. Demo Testing & Technical Sales Support

Participate in customer demo tests with the sales team
Validate product performance in real applications
Provide technical expertise in customer discussions

6. OEM & Engineering Collaboration

Engage with OEM customers on technical requirements
Support specification development and project discussions
Act as a bridge between customers and internal R&D

Required Qualifications

Bachelor’s degree in:
Electrical Engineering
Electronic Engineering (Mandatory)

Experience

Minimum 3+ years in:
Technical service OR
Technical support (industrial/electrical systems)

Preferred Industry Experience:
Lithium batteries / energy storage
Material handling equipment (forklifts, warehouse systems)
Cleaning equipment / industrial machinery
Other B2B technical equipment industries

Key Skills

Strong electrical troubleshooting skills
Hands-on experience in:
Installation
Diagnostics
Commissioning
Ability to communicate technical concepts clearly
Experience working with dealers/distributors (preferred)
Ability to engage with OEM engineering teams

Additional Requirements

English (Required)
Spanish (Preferred)
Willingness to travel (~20%)