Software Engineer 4 - Contingent

Job Description

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Role: Software Engineer

Location: Charlotte, NC

Job ID: 176573

Job Description:

Quality and Test Engineering (QTE) is an enterprise product organization that builds and supports self-service testing platforms, frameworks, and standards to enable automated, scalable, and consistent testing across all Lines of Business.

Role Objective:

Provide senior level functional test automation enablement across Lines of Business (LOBs) by triaging and resolving complex impediments, driving consistent adoption of enterprise testing standards, and supporting nonstandard and edge case applications that fall outside mainstream tool usage.
This role operates as an enterprise escalation and enablement function, not as a delivery team resource.

Functional Test Automation Enablement and Impediment Resolution

Act as a senior technical enablement resource to triage, analyze, and resolve functional test automation issues, blockers, and impediments impacting LOB teams.
Identify recurring impediments and feed actionable insights back into enablement materials, standards, and platform improvements.

Partner closely with LOB Single Points of Contact (SPOCs) to:

Diagnose complex or systemic automation challenges
Recommend compliant patterns, configurations, or approaches aligned with enterprise standards
Drive resolution across tooling, pipelines, test frameworks, and execution models

Level 3 (L3) Support via Office Hours & Escalation Channels

Serve as Level 3 technical support for Functional Test Automation during established Office Hours and enterprise chat channels.
Ensure timely, high quality responses that unblock teams and reduce downstream delivery risk.

Handle escalations that exceed L1/L2 support capabilities, including:

Complex framework behavior
CI/CD integration issues
Test execution failures with non obvious root causes

Support for Niche, Edge Case, and Non Standard Applications

Provide targeted enablement and escalation support for:

Applications outside mainstream or opinionated usage of enterprise test automation tools
Legacy platforms, atypical architectures, or constrained environments

Work with product teams and engineering stakeholders to:

Document viable patterns for non standard use cases
Identify when exceptions or enhancements are required
Escalate gaps that require platform or tooling changes

Development & Publication of Test Development Standards

Create, curate, and publish enterprise functional test development standards, including but not limited to:

Test repository and GitHub structure conventions
CI/CD pipeline configuration patterns for test execution
Test tagging, execution strategies, and results management
Environment aware configuration and data handling practices

Ensure standards are:

Practically applicable across diverse LOB contexts
Accessible, reusable, and adoption oriented
Maintained and iterated based on real world usage and escalations

Knowledge Assets & Enablement Content

Partner with platform and product owners to ensure published guidance aligns with supported tooling and roadmap direction.

Produce and maintain enablement artifacts such as:

Reference implementations
Troubleshooting guides for common and advanced issues
Decision guides for framework, pipeline, and execution choices

Out of Scope:

Direct feature development within application delivery teams
Acting as embedded sprint capacity or side programming resource
Ownership of application specific test delivery or execution

Expected Outcomes:

Reduced functional test automation escalations and cycle time to resolution
Improved consistency in test framework usage and CI/CD integration
Increased supportability for non-standard and edge case applications
Clear, consumable test development standards that scale enterprise adoption
Tangible reduction in delivery risk related to functional test automation failures

Must Have:

Software - strong communication skills
Preferred - Large Financial exp

In this contingent resource assignment, candidates may:

Consult on complex initiatives with broad impact and large-scale planning for Software Engineering.
Review and analyze complex multi-faceted, larger scale or longer-term Software Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
Strategically collaborate and consult with client personnel.

Required Qualifications:

5 plus years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Note:

LOCATION - Charlotte, NC (CIC- Brevard) - Pheonix, Columbus
SPOTLIGHT - 5.4
CONVERSION - NO
INTV - (2) panel intv

Pay Range: $63 - $65

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.