Refrigeration Engineer

Job Description

Service Manager

Innovative Refrigeration Systems, Inc. is looking for a results-oriented Service Manager in Lyndhurst, VA. This role manages a team of field service technicians and serves as the primary point of contact for customer facility and operations staff for technical, operational, and compliance issues related to industrial refrigeration systems. The Service Manager plays a crucial role in ensuring 24/7 uptime, coordinating repairs, maintenance, and emergency support while upholding company values.

Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house.

Job Role: The Service Manager leads a team of technicians assigned to a dedicated group of customer facilities, coordinating field service operations including scheduled maintenance, troubleshooting, upgrades, and emergency support. This individual ensures customer satisfaction and system reliability by offering remote support and managing all service activities efficiently.

Key Duties

Maintain strong relationships with facility personnel, operations managers, and corporate leaders
Supervise and schedule work and travel for a team of field service technicians
Quote service, repair, and upgrade projects
Manage service work orders using an online service platform
Coordinate customer communications and address service inquiries
Source and secure required materials and equipment; manage deliveries
Issue purchase orders and ensure billing accuracy
Resolve vendor disputes and manage credit requests
Collaborate with subcontractors to complete service projects
Schedule inspections and additional service tasks as needed
Prepare sales orders for accurate customer billing
Participate in the on-call rotation, which includes one weekend per quarter and one weekday per week, providing remote troubleshooting support
Must be able to remain in a stationary position (seated or standing) for extended periods
Occasionally may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)

Requirements

Associate’s degree in Business Administration or related field, or equivalent experience
Minimum 1 year of experience using Microsoft Office programs
Strong leadership and communication skills
Effective problem-solving and multitasking abilities
Excellent organizational and documentation skills
Strong phone and email communication presence

Preferences

Prior experience in construction, automotive, or HVAC industries
Mechanically inclined
Quick to adapt to new software platforms
Capable of making sound business decisions within budget, with minimal supervision
Thrives in a dynamic, fast-paced environment

Benefits

In addition to a competitive base salary, we provide a comprehensive and employee-focused benefits package designed to support your financial security, health, and work-life balance:

Generous retirement plan with a dollar-for-dollar 401(k) match up to 15%
401(k) student loan repayment match up to 15%
Medical insurance with 75% of employee and family premiums covered by the company
Dental and vision insurance options
Optional supplemental insurance coverage
Short-term and long-term disability insurance
Accidental death and dismemberment (AD&D) coverage
Company-paid life insurance
Weekly pay
Competitive paid vacation and holiday time
Paid sick leave, bereavement leave, and jury duty leave
Employee referral bonus program
Opportunities for career advancement, professional development, training, and apprenticeship programs
Access to employee discounts on cell phone plans, vehicle rentals, and other eligible services

If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!

Disclaimer this is not a remote position. This position will work from the corporate office in Lyndhurst, VA.*