Senior IT Support & Endpoint Engineer

Job Description

Requirements
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### Must have:

### - We require 3--5+ years of experience in help desk, systems administration, managed services support, onsite IT support, or a closely related technical support role. - We need strong hands-on expertise with Microsoft 365, Entra ID, MFA, Intune, Windows endpoint support, and user administration. - We expect experience administering Google Workspace, including Gmail, Google Admin, account creation, group management, password resets, and access recovery. - We value experience working in hybrid identity environments that combine on-prem Active Directory with cloud-based services. - We require the ability to troubleshoot Windows 10/11, Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Google Drive, and common productivity applications. - We need practical experience supporting printers and scanners, including drivers, print queues, offline devices, scan-to-email, SMTP configuration, and multifunction printers. - We expect working knowledge of networking fundamentals such as firewalls, switches, Wi-Fi, VLANs, DHCP, DNS, ISP troubleshooting, and cloud-managed network tools. - We require experience supporting phones, VoIP and landline systems, camera platforms, iPhones, iPads, mobile applications, and carrier-related device issues. - We need the ability to work tickets independently, assess ambiguous requests, identify root causes, and carry issues through to completion. - We value strong written documentation, professional communication, and customer service skills. - We require a valid drivers license and the ability to travel to client locations across the Los Angeles area when needed. - We expect comfort working onsite in professional office and multi-location client settings, with background screening or site clearance as required. - We prefer prior experience in an MSP or multi-site support environment. - We prefer Microsoft certifications such as MS-102, MD-102, MS-900, or AZ-900. - We prefer CompTIA Network+, Security+, A+, or CCNA credentials. - We prefer experience with Microsoft Defender, endpoint security, MDM, asset tracking, and ticketing or PSA platforms. - We prefer experience creating SOPs, runbooks, and knowledge base content.

Responsibilities:
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- We administer Microsoft 365, Entra ID, MFA, Intune, Exchange Online, Teams, SharePoint, OneDrive, licensing, and endpoint compliance. - We manage Google Workspace functions, including Gmail access, user provisioning, password resets, groups, forwarding rules, suspension, and account recovery. - We support hybrid environments that include on-prem Active Directory, Entra ID, Google Workspace, Microsoft 365, and Intune-managed devices. - We troubleshoot Windows 10/11 laptops and desktops, user profiles, permissions, shared drives, OneDrive access, Outlook issues, and application failures. - We provide support for mobile devices such as iPhones, iPads, tablets, Apple IDs, enrollment workflows, mobile apps, eSIMs, and carrier-related concerns. - We diagnose printer and scanner problems, including multifunction device issues, scan-to-email failures, SMTP settings, driver errors, print queues, toner or drum issues, and vendor coordination. - We resolve network and internet incidents involving firewalls, switches, Wi-Fi, access points, VLANs, ISP disruptions, and cloud-managed networking platforms. - We support camera systems by handling user access, connectivity problems, offline devices, mobile access, and vendor escalation. - We troubleshoot VoIP, landline, desk phone, extension, voicemail, and call-forwarding issues. - We coordinate with external vendors such as ISPs, printer providers, camera vendors, mobile carriers, software publishers, and hardware suppliers. - We own escalated tickets through to resolution and ensure every task is accurately recorded in our ticketing system. - We create and maintain documentation, SOPs, ticket notes, knowledge base articles, asset inventories, site notes, and recurring issue playbooks. - We identify recurring problems and recommend durable fixes that reduce repeat incidents and improve service quality.
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Company:
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We are a fast-growing managed IT services provider supporting small and mid-sized organizations throughout Los Angeles. We deliver hands-on, accountable support across Microsoft 365, Google Workspace, endpoint management, networking, printers, cameras, phones, and daily technology operations. This is a full-time, onsite position with standard hours Monday through Friday from 9:00 AM to 5:00 PM. We offer a collaborative environment where ownership, clear communication, strong documentation, and proactive problem-solving are essential, and the compensation ranges from $65,000 to $85,000 annually depending on experience.
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