Field Service Engineer

Job Description

Job Description
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**Kia ora!**

Help shape the digital experience behind one of New Zealand's most iconic brands. As a Field Services Engineer, you'll play a critical role in keeping our people connected and operational across airports, lounges, engineering facilities, and corporate environments throughout New Zealand and internationally. You'll provide hands-on support for end-user technology, operational systems, and digital workplace services that enable exceptional customer experiences every day.

**What you'll be doing**

* Deliver on-site and remote Field Services support across Air New Zealand operational hubs
* Deploy, configure, maintain, and troubleshoot end-user devices and workplace technology
* Support desktop, laptop, meeting room, and peripheral technologies across multiple environments
* Assist with technology rollouts, upgrades, and continuous improvement initiatives
* Diagnose and resolve technical incidents quickly to minimise operational disruption
* Build strong relationships with stakeholders through clear communication and exceptional customer service
* Build strong relationships with stakeholders through clear communication and exceptional customer service
* Participate in an on-call support roster to meet operational requirements
* Maintain accurate asset, support, and documentation records

**What we're looking for**

* Proven experience in Field Services, Desktop Support, End User Computing, and meeting room technologies
* Strong knowledge of Windows and macOS environments, hardware support, networking fundamentals, and systems administration
* Experience supporting geographically distributed sites with the ability to work independently
* Familiarity with Microsoft 365, collaboration technologies, and enterprise support tools
* Strong troubleshooting, prioritisation, and customer engagement skills
* Professionalism, discretion, and communication skills suitable for supporting senior leaders and executive stakeholders
* New Zealand residency and the ability to travel domestically and internationally

**Why join Air New Zealand?**

We want our people to live their best lives and access great benefits that support their lives outside work.

* Discounted staff travel for you and your whanau
* FlexiLeave, giving you the option to purchase up to four extra weeks of leave each year
* Learning and development opportunities to support your growth
* Access to wellbeing support, work perks, and retail discounts

**Take flight and apply now**  

At Air New Zealand, we are committed to creating a diverse, inclusive, and supportive workplace where everyone can thrive.

If you enjoy solving problems, supporting people, and working in dynamic environments where no two days are the same, we'd love to hear from you.

This role is classified as safety sensitive. The successful candidate will be required to complete additional vetting checks and must meet and maintain the standards required for operational safety and regulatory compliance throughout their employment.

**Applications close on 14 June 2026.**

Additional Information
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At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset -- because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

**Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.**

**"Seek to bring distant horizons closer. Once near, seize them and make them your reality."**