Senior System Support Engineer

Job Description

Description

DESCRIPTION:

Virtual Force Inc. is a technology accelerator platform that designs, develops and delivers next-gen digital products and solutions. For over a decade, we have been trusted to provide Advisory, Innovation, Design & Engineering services to leading enterprises, digital agencies, and startups.

Role Overview

We are seeking a highly skilled and proactive Senior Support Engineer to manage and support the organization’s IT infrastructure, end-user systems, networking environment, and compliance requirements. The ideal candidate will have strong expertise in Windows/Linux administration, Microsoft 365 ecosystem management, endpoint management, wireless networking, and IT operations monitoring.

This role is responsible for ensuring high availability of IT services, secure device management, uninterrupted internet connectivity, audit readiness, and smooth procurement and deployment of IT assets across the organization.

Key Responsibilities

System Administration & End-User Support

Manage and support Windows and Linux operating systems across desktops, laptops, and servers.

Provide L2/L3 technical support for hardware, software, networking, and system-related issues.

Handle user onboarding/offboarding, access management, and endpoint provisioning.

Ensure timely resolution of incidents, service requests, and escalations.

Microsoft 365 & Endpoint Management

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD.

Manage endpoint devices using Microsoft Intune and MDM solutions.

Implement and maintain zero-touch provisioning and automated device enrollment.

Enforce endpoint security policies, compliance configurations, and patch management.

Network & Wireless Infrastructure Management

Configure, monitor, and maintain LAN/WAN and wireless network infrastructure.

Troubleshoot connectivity, VPN, firewall, DNS, DHCP, and routing issues.

Ensure optimal wireless coverage, performance, and security across office locations.

Coordinate with ISPs and vendors to maintain stable internet connectivity and uptime.

Monitoring & IT Operations

Monitor all organizational devices, servers, network components, and IT services proactively.

Implement monitoring and alerting systems for infrastructure health and performance.

Maintain asset inventory and lifecycle management for IT equipment.

Ensure business continuity through backups, preventive maintenance, and operational readiness.

Compliance & Security

Support and maintain ISO 27001 and SOC 2 compliance requirements.

Participate in internal and external IT audits and ensure documentation readiness.

Implement IT security best practices, access controls, endpoint protection, and policy enforcement.

Maintain audit logs, SOPs, asset records, and compliance documentation.

Procurement & Vendor Coordination

Facilitate procurement of laptops, desktops, networking equipment, licenses, and accessories.

Coordinate with vendors for quotations, renewals, warranties, and service agreements.

Evaluate hardware/software requirements and recommend suitable IT solutions.

Technical Skills

Required Skills & Qualifications:

Strong knowledge of Linux and Windows OS administration.

Hands-on experience with Microsoft 365 Administration.

Expertise in Microsoft Intune, MDM, and zero-touch device provisioning.

Experience managing enterprise wireless networks and network infrastructure.

Understanding of firewalls, switches, routers, VPNs, DNS, DHCP, and TCP/IP.

Experience with IT monitoring tools and endpoint management platforms.

Familiarity with ISO 27001 and SOC 2 compliance frameworks.

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

3 to 5 years of experience in IT support, systems administration, or infrastructure support.

Certifications such as Microsoft Certified, CCNA, MCSE, HCSA, RHCE, RHSCA, or any relevant certification.

Soft Skills

Strong troubleshooting and analytical skills.

Excellent communication and stakeholder management abilities.

Ability to manage multiple priorities in a fast-paced environment.

Strong documentation and process-oriented mindset.

Proactive approach toward operational stability and security.

Additional Expectations

Ensure office internet uptime and rapid incident response.

Maintain high standards of system availability, security, and user satisfaction.

Support IT process improvements and automation initiatives.