Sr. Avaya Engineer

Job Description

Requirements
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### Must have:

### - We need experience supporting enterprise voice and telecommunications environments, ideally within a large healthcare setting. - We require hands-on knowledge of telecommunications and unified communications platforms, including system management, session management, call routing, contact center, reporting, and monitoring tools. - We look for practical experience with Avaya technologies such as Aura System Manager, Session Manager, Communication Manager, WebLM, Device Services, G430/G450 gateways, Call Center Elite, CMS, and SBCE. - We value the ability to troubleshoot, diagnose, and resolve voice and telecom incidents using ticketing and escalation workflows. - We expect familiarity with move, add, change, and delete requests across enterprise telephony environments. - We need experience coordinating with internal teams, vendors, and third-party providers on maintenance and support activities. - We require the ability to maintain detailed technical documentation, including inventories, configurations, software versions, and topology records. - We look for experience supporting maintenance windows, outages, planned events, patches, service packs, and security updates. - We prefer candidates who can support onsite operations during business hours while handling urgent escalations as needed.

Responsibilities:
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- We handle maintenance and operational support for a large healthcare enterprise voice and telecommunications environment. - We respond to move, add, change, and delete requests across enterprise telephony systems. - We investigate, troubleshoot, and resolve voice and telecommunications incidents through ticket management and escalation. - We support planned infrastructure changes, maintenance windows, network outages, and other service-impacting events. - We maintain accurate documentation for telecommunications assets, software releases, configurations, and network architecture. - We open and manage vendor support cases to address complex technical issues. - We coordinate maintenance tasks and support requests with internal stakeholders, vendors, and third-party service partners. - We perform testing, diagnostics, validation, and general system troubleshooting to protect service availability and reliability. - We install, configure, and support telecommunications hardware, gateways, endpoints, and related peripherals. - We provide onsite support during standard business hours and respond to critical operational needs and escalations. - We take part in preventive maintenance, software upgrades, service pack deployments, feature pack rollouts, and optimization efforts. - We review, test, and implement security patches and updates in line with compliance and operational requirements. - We support the deployment, configuration, and troubleshooting of softphone tools and advanced unified communications capabilities.
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Company:
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We provide maintenance and operational support services for a large healthcare enterprise voice and telecommunications environment, working closely with internal IT and Telecom leadership teams. This is an in-person role with a pay range of $65.00 to $75.00 per hour. We also offer dental insurance, health insurance, and paid time off.
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