Senior Desktop Engineer

Job Description

Requirements
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### Must have:

### - We are looking for a Senior Desktop Support Specialist with 2--4 years of broad IT support experience and a strong customer-facing background. - We prefer candidates with direct trading desk support experience. - We require hands-on experience with incident management and ticketing platforms such as ServiceNow. - We need strong knowledge of current operating systems, standards, and protocols, including Windows 10, Windows 11, and Microsoft/Office 365. - We require experience with System Center Configuration Manager (SCCM) and/or Endpoint Manager. - We expect a solid background in patch management and application deployment. - We need proven ability to troubleshoot and support desktops, laptops, applications, hard phones, and Wi-Fi devices. - We prefer candidates who have supported C-suite executives on an ongoing basis. - We value experience in brokerage, private equity, hedge fund, asset management, or investment banking environments. - We need someone who can perform effectively in a high-pressure, fast-paced setting. - We require a basic understanding of Active Directory at the organizational unit level. - We expect familiarity with market data systems and financial technology tools.

Responsibilities:
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- We serve as the first point of contact for employees needing technical help. - We manage support requests through our ticketing system, phone, remote access, and desk-side visits to resolve issues quickly and professionally. - We troubleshoot hardware, software, and operating system problems across Windows 10 and Windows 11 environments. - We install, upgrade, and configure software, hardware, and business applications, including Microsoft Office, OneDrive, Zoom, softphones, printers, scanners, biometric devices, data encryption tools, VPN/Wi-Fi settings, and desk equipment firmware. - We install and maintain spyware and malware protection tools. - We support market data feeds and financial platforms such as Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, and Global Relay. - We provide first-line network support for wired and wireless connectivity issues. - We troubleshoot Cisco phone systems and video conferencing equipment. - We assist with Active Directory tasks at the organizational unit level. - We deliver responsive support to end users, including senior executives and trading teams. - We work East Coast market hours and provide on-site support five days a week in our New York City office.
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Company:
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We are a financial services firm with a technology team based in New York City, and we are hiring a Senior Desktop Support Specialist for a full-time, permanent, in-office role. This position is five days per week onsite in NYC and follows East Coast market hours. You will join a fast-paced environment supporting end users across trading, executive, and broader business functions, with exposure to financial systems, market data tools, and enterprise desktop technologies. We offer the opportunity to work closely with a high-performing team in a demanding but rewarding setting where strong service delivery and technical problem-solving are highly valued.
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