Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote

Job Description

About the CompanyQumulo is the unstructured data platform to store and manage exabyte scale data anywhere at the edge in the core data center and in the cloud With unstructured data growing in more locations faster than ever before enterprises today need a way to store manage and curate data simply and efficiently in any location on any platform This is precisely what Qumulo was founded to accomplish At Qumulo we are building an open and collaborative culture where people can do their best work with customers as our magnetic field We act as owners we share by default we are data driven and experimental and as an inclusive workplace we encourage and celebrate multiple points of view As part of our culture we believe diversity drives innovation About the PositionCustomers are the lifeblood of our company and Qumulo is looking for strategic customer focused and results driven Customer Success Engineers CSEs with a strong background in cloud technologies CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution ResponsibilitiesTroubleshoot issues on the Qumulo product in both On Premises or Cloud file systems including cloud infrastructure issues permissions problems performance issues and general file system issuesPrioritize and drive resolution for escalated customer issues in both cloud and on premises environmentsWork cross functionally with our sales product and engineering teams to ensure customer issues are quickly resolvedProvide feedback to engineering and product teams on product gaps and areas of improvement particularly related to cloud offeringsCollaborate with peers and mentors on complex issuesConsistently grow knowledge and expand skill sets in cloud technologiesQualificationsMulti lingual with English as primary customer support delivery languageExcellent written and verbal communication skillsStrong problem solving skills with a can do attitude in a fast paced environmentDemonstrated working knowledge of major cloud platforms including compute storage networking and identity management servicesBasic network troubleshooting skills and understanding of general network technologiesFamiliarity with Linux \& Windows operating systemsFamiliarity with Windows Active Directory or LDAPUnderstanding of file permissions and access control in cloud environments5 7 years experience in a customer facing role including 1 3 years of troubleshooting cloud environmentsPython Programming skills are a plusRelevant cloud certifications eg AWS Certified SysOps Administrator Microsoft Certified Azure Administrator Associate are a plus but not requiredMust have the right to work in the UK without visa sponsorship The role involves supporting both cloud and on premises solutions adapting to customer needs We value continuous learning and adaptability in this rapidly evolving field We value continuous learning and adaptability in this rapidly evolving field Individual pay depends on various factors such as role level relevant experience and skills and location Pay ranges are reviewed and typically updated each year Offers are made within the pay range applicable at the time Qumulo is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color gender religion sex sexual orientation age disability military status or national origin or any other characteristic protected under federal state or applicable local law As part of the employment process Qumulo conducts comprehensive background checks on all final candidates for employment The background check process may include a review of criminal history credit history employment verification education verification and other relevant information Qumulo is committed to complying with all applicable federal state and local laws concerning background checks We ensure that our background check process is fair consistent and transparent and we follow all legal requirements regarding the timing and scope of such checks For positions in jurisdictions with specific legal requirements such as restrictions on the timing of criminal history inquiries we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made where required Qumulo is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law For more information on Qumulos Applicant Privacy Policy please visit httpsqumulocomapplicant employee privacy notice