Senior Service and Installation Engineer

Job Description

Who You Are

We are currently searching for a Senior Service & Installation Engineer to support all phases of robots and robotic systems by providing technical assistance and leadership for on-site plant support. This includes (but is not limited to) the robot setup, troubleshooting, repairing and retrofitting of internal parts and peripheral equipment. In addition, you will provide project coordination while also leading and mentoring other installation engineering personnel.

How It’s Done

Lead on-site technical tasks and manage FANUC products through build, buyoff, integration, customer acceptance, plant installation and production support
Provide timely updates to management, which include technical reports of repairs and troubleshooting during the different phases of the project
Analyze and interpret electrical and mechanical prints
Provide prompt, professional and courteous solutions to customer technical issues
Lead and advise on issues, troubleshooting and resolution
Manage spare parts at customer sites
Supply the execution team with FANUC part numbers needed for procurement
Create technical reports and provide customers with clear communication of issues and solutions
Provide cross functional support to various departments, including project management and engineering
Lead and perform intricate repairs on robot mechanical units and controllers
Lead retrofit activities for robot peripheral and internal hardware such as dressouts, uports, wire harnesses, RTUs, etc.
Troubleshoot interface issues between both FANUC and peripheral equipment
Assist in optimizing and programming various bodyshop applications
Plan and lead software upgrades and hardware configuration activities
Create plans and lead robot process improvement activities
Provide consistent project reporting (daily status, weekly time, and weekly expense reporting)
~50% travel throughout the organization’s service area for business

What You Need

High School Diploma or GED
8+ years of relevant FANUC robot and automotive body shop experience
Experience utilizing FANUC technology, industrial electrical, electronic, and computer hardware
High level working knowledge of programming languages, PLCs and body shop application/process equipment
Must have or be able to obtain a valid driver’s license and U.S. Passport
Ability to legally rent and operate a vehicle in the United States and Canada for business travel purposes

What Would Be Even Better

Bachelor’s Degree in Engineering
10+ years of automation experience
Expert level ability to analyze and solve FANUC products and all body shop technology (machine vision and specific application equipment)
High level knowledge of FANUC body shop specification, applications and processes including hardware, software and communications protocol
Experience with teardown and repair of cell automation equipment

It’s Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans