Senior Software Engineer - Remote

Job Description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

We are seeking a Senior Quality Engineer (QE) to join our Amazon Connect digital transformation team. This role is critical to ensuring the quality and reliability of our next-generation contact center solutions as we migrate digital channel LOBs from Genesys and LivePerson to AWS/Amazon Connect.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

Design, develop, and maintain automated test scripts using Playwright for Amazon Connect digital channels (chat, SMS, email, IVR)
Validate customer and agent experiences across digital flows, routing logic, chatbot interactions, and asynchronous messaging
Perform API testing using tools like Postman to validate integrations between Amazon Connect and third-party systems
Identify automation opportunities and optimize test suites for scalability and reusability
Create and manage test cases, plans, and suites using QTest or equivalent tools
Track defects, analyze test results, and report key quality metrics to stakeholders
Ensure test coverage aligns with business requirements, compliance standards, and best practices
Collaborate with developers, product managers, and DevOps teams to integrate automated testing into the CI/CD pipeline
Actively participate in Agile/Scrum ceremonies, providing insights on quality risks and improvements
Stay current with testing trends and tools to continuously enhance automation strategies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

5+ years of experience in software testing, with a focus on contact center and digital channels (chat, email, SMS)
1+ years of hands-on experience with AWS/Amazon Connect
1+ years of experience with Playwright for test automation
Solid knowledge of API testing (RESTful APIs) and automation
Familiarity with test management tools like QTest and defect tracking systems
Proven ability to analyze test results, troubleshoot issues, and collaborate effectively in an Agile environment
Driver's License and access to reliable transportation

Preferred Qualifications

Certifications in software testing, quality assurance, or AWS cloud services
Experience with additional automation frameworks and scripting languages (Python, Java, JavaScript)
Knowledge of AWS services related to contact center solutions (e.g., Lambda, S3, DynamoDB, Lex)
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.