Technical Support Engineer

Job Description

Requirements
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### Must have:

### - 0-2 years of experience in an IT support or help desk capacity. - Basic understanding of networking principles (TCP/IP, DNS, DHCP). - Familiarity with Microsoft 365 Administration and Windows operating systems. - Introductory knowledge of Active Directory, Azure Active Directory, and user management. - Strong analytical thinking and troubleshooting abilities. - Capacity to prioritize tasks and respond swiftly. - Exceptional communication skills with a focus on customer service. - Capability to adhere to procedures and escalate issues as necessary. - Eagerness to learn new technologies and advance within the position. - Relevant certifications such as MS-900: Microsoft 365 Fundamentals are advantageous.

Responsibilities:
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- Deliver remote and on-site technical assistance to end users. - Diagnose elementary hardware, software, and network complications. - Set up and deploy desktops, laptops, printers, and other devices. - Aid in the onboarding and offboarding of users, including account setup and device readiness. - Conduct regular maintenance tasks and implement system updates. - Monitor and address support tickets promptly and professionally. - Refer unresolved issues to Level Two Engineers when required. - Document support processes, solutions, and system settings. - Oversee asset inventory and help track equipment. - Provide support for Microsoft 365 services like Outlook, Teams, and OneDrive.
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Company:
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At Immense Networks, founded in 2005, we are an IT consulting firm dedicated to leveraging technology, automation, and our exceptional team to assist clients in achieving their technology-related objectives. We prioritize our clients interests and strive to be their premier technology partner, particularly catering to small business clients. We offer a competitive salary and benefits package, along with opportunities for professional development and certifications, all within a collaborative and innovative work environment focused on cutting-edge technology solutions across various industries.
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