Lawful intercept support engineer

Job Description

Requirements
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### Must have:

### - Strong written and verbal communication abilities - Exceptional interpersonal skills with a knack for solving urgent problems - Proficiency in MS Office and related software tools - Experience with Wireshark or other packet capture applications - Familiarity with Linux command line interface - Understanding of agile testing practices - Knowledge of TCP/IP, VoIP, and wireless technologies (3G, LTE, 5G) and standardized messaging protocols (T1.678, T1.IAS, J-STD-025, ESTI) - College degree in a relevant field (BSCA preferred) - Over 5 years of testing and validation experience (LI testing is a plus), along with IOS configuration and debugging - Experience with VoIP technology is an advantage - Familiarity with family switches, VLAN technology, physical layer (cable plant), layer 2 switching, routing \& protocols, frame relay, and ISDN - Capable of performing protocol analysis and dissecting data flows - Relevant certifications such as CCNA, JNCIA, or CSTE are a plus

Responsibilities:
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- Conduct testing, validation, documentation, and troubleshooting of Lawful Intercept (LI) solutions - Lead customer acceptance testing (ATP) and annual retest initiatives - Diagnose and resolve both common and complex issues with LI solutions - Update existing test cases and develop new ones for current and forthcoming LI solutions - Prepare and revise all necessary documentation for customer information related to LI deployments - Collaborate with vendors to document, implement, and test resolutions for issues encountered during LI solution testing - Establish and maintain the LI test environment and related equipment, which includes managing collection platforms and testing hardware/software - Execute upgrades for existing LI solutions in the field when necessary - Provide support for production LI implementations as needed - Undertake additional tasks as assigned
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Company:
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We are looking for a Lawful Intercept Test and Support Engineer to join our dynamic team. This role offers the opportunity to work in a growth-oriented, fast-paced environment with a quiet, professional office culture. We provide a competitive annual salary of $100,000 along with a robust benefits package that includes health and dental insurance, a 401(k) plan, paid time off, and life insurance. This position is remote, allowing for a flexible work schedule from Monday to Friday, 8:00 a.m. to 5:00 p.m.
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