Lead ServiceNow IRM Engineer

Job Description

Requirements
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### Must have:

### - We are looking for a senior ServiceNow professional with 10 years of experience configuring and integrating enterprise SaaS platforms. - We require at least 5 years of hands-on ServiceNow development or advanced administration experience. - We need strong expertise in ServiceNow platform capabilities, including tables, relationships, ACLs, UI policies, Flow Designer, and JavaScript scripting. - Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules is required. - You should be able to evaluate new platform capabilities and turn them into practical business value. - Proven experience building reports and dashboards for business stakeholders is required. - You must be able to translate business needs into scalable technical designs. - Strong communication skills and the ability to work across technical and business teams are essential. - We are looking for a strong understanding of data governance, performance tuning, and system security. - Experience leading technical troubleshooting and platform improvement initiatives is required. - You should bring strong stakeholder partnership and mentoring skills. - A bias for automation, simplification, and continuous improvement is important.

Responsibilities:
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- We lead day-to-day technical support for IRM, BCM, and TPRM applications in production. - We maintain and refine existing configurations, including forms, lists, workspace views, notifications, and ACLs. - We monitor scheduled jobs, integrations, and data quality checks across risk, continuity, and third-party data. - We maintain shared dashboards and reporting data sources used by business stakeholders. - We provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM. - We partner with business product owners to translate requirements into technical designs aligned with out-of-the-box best practices. - We implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal or workspace improvements. - We build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations. - We strengthen integrations with CMDB, Archer, vendor systems, and external content providers using Integration Hub, REST, and SOAP APIs. - We contribute reusable components, coding standards, and configuration governance for the IRM domain. - We support upgrades by assessing new IRM, BCM, and TPRM features and identifying adoption opportunities. - We mentor and guide junior team members, helping develop their ServiceNow configuration and risk domain expertise. - We stay current on ServiceNow product roadmaps, store releases, and module enhancements. - We participate in roadmap workshops, advisory councils, developer events, and product feedback sessions. - We build relationships with ServiceNow product managers and solution architects to advocate for our needs. - We assess emerging capabilities such as AI features, workspace enhancements, and GRC content packs and recommend adoption strategies. - We provide thought leadership on how ServiceNow IRM can improve our risk management maturity. - We help shape long-term technology strategy for ERM, BCM, and TPRM solutions.
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Company:
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We are hiring a Lead ServiceNow Engineer for a full-time hybrid role based in New York. This is a senior position within our enterprise risk technology team, focused on advancing our risk management applications on ServiceNow and strengthening our ERM capabilities. The role offers the chance to work closely with business stakeholders, platform engineering, enterprise architecture, data teams, and risk leaders while contributing to platform innovation, reliability, automation, and strategic growth. The opportunity is through Yoh, a Day \& Zimmermann company, which offers a broad talent network, access to client opportunities, and benefits such as medical, dental, vision, HSA, life and disability insurance, an EAP, 401(k), referral bonuses, direct deposit, weekly pay, and certification and training opportunities.
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