Technical Support Engineer

Job Description

Requirements
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### Must have:

### - We require at least two years of IT technical support experience, or a formal IT education. - We look for hands-on experience troubleshooting hardware and performing basic repairs. - We expect software support and troubleshooting capability. - We need working knowledge of networks. - We value strong communication and customer service skills. - A clean driving record is required. - We need availability for up to 40% to 60% travel, with mileage reimbursement for business use of a personal vehicle. - A+, Network+, or MCP certifications are preferred. - Experience with telephony, VoIP, radio recording, or SQL Server support is a plus.

Responsibilities:
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- We provide analysis, diagnosis, and troubleshooting for customer issues by phone, email, and on-site when needed. - We install new equipment at customer locations. - We document service incidents in a tracking system. - We learn new products and applications to maintain strong product expertise. - We support our sales team by answering product questions and helping them understand our solutions. - We carry out basic hardware repairs. - We handle other miscellaneous tasks related to product and customer support activities.
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Company:
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We are Voice Products, a fast-growing technology company serving the Midwest with voice and video recording, dictation, speech recognition, computer assisted coding, courtroom recording, 911 call logging, and interview recording systems. Founded in 1990, we are the largest distributor of dictation and call logging solutions in the region and pride ourselves on exceptional customer service, timely support, and highly knowledgeable technical staff. This full-time salaried role is based locally to the Wichita area within 50 miles and includes travel, mileage reimbursement, a casual work environment, paid holidays, vacation pay, medical, dental and vision insurance, sick time accrual, and a 401(k) program after 90 days of service.
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