Sr Software Engineer

Job Description

The candidate will work on building and scaling an autonomous support agent that resolves customer issues end-to-end. They will also design production systems that handle millions of conversations while ensuring reliability and safety.

Requirements: Candidates should have a background in LLM-driven systems and strong software engineering skills in Python. A bachelor's degree in Computer Science or a related field is required, along with a track record of shipping customer-facing intelligent experiences.

Key Skills: Machine Learning, Software Engineering, Python, LLM Orchestration, Evaluation, Safety Guardrails, Multilingual Support, Agent Architecture, Retrieval and Reasoning, Automation, Policy Alignment, Customer Experience, A/B Testing, Metrics Literacy, Memory, Reasoning