Career Opportunities: Service Delivery Engineer | Band_Specialist (3975)

Job Description

About Allwyn Hellas

**OPAP is now Allwyn**, entering a new era of transformation powered by digitalization, innovation and unique experiences for retail and online customers.
Allwyn is a multi-national gaming entertainment company, lottery-led, with leading market positions and trusted brands across Europe and North America. **Our purpose is to make play better for all** by focusing on innovation, technology, player safety and returning more to good causes across a growing casual gaming entertainment portfolio.
This new era brings more for our people. Whatever your role, you'll feel part of something bigger and empowered to **make an impact** , with opportunities to **accelerate your ambitions**, develop your talent and thrive alongside colleagues around the world.
Allwyn has been recognized as a **Top Employer in Greece** for four consecutive years (2023--2026), reflecting our commitment to creating a workplace that truly stands out and focuses on our people.

**A Winning Career Awaits.**

**So what's the challenge...**  

As a Service Delivery Engineer, you will act as the link between Business and Technology---translating needs into technical solutions, coordinating delivery, and ensuring the performance, stability, and evolution of corporate applications and services.

**Your day to day will include:**

* Translate business requirements into technical specifications (SoW, user stories, workflows, data flows) to support solution delivery
* Collaborate with Technology teams and stakeholders to define solutions, scope, and delivery plans
* Act as the liaison between Business, Technology, and vendors, ensuring clear communication and alignment
* Monitor application and service performance, proactively identifying issues, risks, and improvement opportunities
* Ensure smooth operation, troubleshooting, and continuous optimization of systems and applications with a strong problem-solving mindset
* Review deliverables, support testing cycles (UAT/QA), and ensure quality and alignment with business needs
* Drive enhancements, integrations, and improvements with a customer- and value-oriented approach, ensuring compliance with IT standards

**What you'll bring:**

* BSc in Computer Science, Information Systems, or related field (MSc is a plus)
* 3 years of experience in Service Delivery, Application Support, or Business Analysis roles
* Experience with enterprise applications (e.g. ITSM, BPM, HR, finance, or retail systems)
* Strong knowledge of IT service management processes (Incident, Problem, Change, Service Request, Configuration Management)
* Solid understanding of ITIL framework and best practices
* Experience with system integrations, workflows, and basic SQL / database concepts (e.g. MS SQL, Oracle)
* Experience working across SDLC and Agile environments

**What's in it for you?**
?? An award-winning working environment
?? Competitive salary package and bonus scheme
?? Health insurance coverage, Pension Plan and Annual Health Checkup
?? Hybrid working model
?? State of the art facilities including gym \& restaurant
?? Continuous learning powered by Allwyn Academy
?? Internal career opportunities
?? Family Support incl. daycare voucher and assisted reproduction voucher
?? Volunteering program, including 2 extra days off to give back
?? Well-Being Program incl. sports teams, nutritionist \& psychologist services, Employee Assistance line and more
??? Allwyn Day - one extra day off
?? Monthly food allowance
?? Shuttle service for easy commute to our offices
??? Exclusive employee discounts across a range of partners ?
Allwyn is an equal opportunity employer, welcoming talented individuals from all backgrounds.
Does this opportunity sound exciting to you? If yes, we would love to hear from you!