Technical Support Engineer

Job Description

We're looking for**Technical Support Engineers (India)**!

**Responsibilities:**

* Provide assistance to customers, consultants, and partners on the usage of Mitratech products through our customer support portal, email, chat, and phone in a multichannel support environment.
* Work within systems such as Zendesk, Jira, and SendGrid to manage cases, track progress, and communicate with stakeholders (experience with these systems is preferred).
* Troubleshoot issues by reproducing the problem and determining the resolution.
* Triage newly reported problems, assign proper severity, and work to identify a resolution.
* Update the ticket tracking system to provide an accurate and current status of support issues.

**Qualifications \& Skills:**

* Strong communication and interpersonal skills

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