Field Application Engineer

Job Description

Join the BenQ Team Are you ready to be a part of a globally trusted brand where cutting edge technology meets exceptional talent BenQ is an award winning display solutions provider for lifestyle and business including gaming monitors projectors and even interactive displays like BenQ Board for education Our core values focus on Bringing Enjoyment N Quality to Life This key outreach role will be an exciting and rewarding opportunity for an outgoing individual who loves to provide solution consultancy to meet customer needs In a limited pre sales role you will work with product managers marketing and field sales to achieve monthly sales goals by supporting customer demonstrations training events and bid responses In the post sale role you will focus on back end management training troubleshooting product testing analysis and written and video documentation On site troubleshooting repair and training may also be required Duties \& Responsibilities Develop a deep understanding of BenQs B2B product lines Effectively demonstrate product features and benefits to customers in person and remotely Provide expert product training to our channel partners Pre sales support Conduct technical demonstrations proofs of concept and competitive comparisons Support SalesKPM with bid specifications tender requirements and product compatibility validation Collaborate with PM and HQ to provide accurate technical data sheets and certifications Implementation \& Integration Perform site surveys network configuration and AVIT integration setup walkthrough Support installations and coordinate with system integrators or distributors on deployment readinessTroubleshoot firmware connectivity display calibration or integration issuesMaintain demo equipment firmware updates and field test records Post Sales Technical Support Serve as Level 2 escalation contact for service and RMA issuesProvide root cause analysis and feedback to PMHQ for product improvementCreate technical FAQ setup guides and internal training content for resellers Cross Functional Collaboration Partner with the PM on field data collection and testing of new product featuresWork with CSS and MarCom to provide technical accuracy in customer facing materialsTrain sales and channel partners on new hardwaresoftware functions Post sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teamsWrite produce and edit product training documents and videosRespond quickly to customer questions during the sales process Maintain daily records of activity and metrics Communicate effectively with the KPM team Product Managers TSE and RMA teams as well as resellers and end user tech teams Understand how BenQ products and features compare to the competition Work closely with the Marcom Product Management PM Customer Support \& Services CS\&S and HQ in Taiwan as needed Manage travel costs and expenses effectively Required Experience Knowledge Skills Abilities 5 years of field site Audio Video or Education applications experience Knowledge of interactive flat panels projectors and digital signage preferred IT knowledge TCPIP networking fundamentals including IP connected devices BYOD videocasting Chromebook Android Experienced and proficient in MS Office suite Word Excel PowerPoint etc and Google Chrome Apps Extensions and Themes Experience with OBS Davinci Resolve or other video recording and editing products Strong demonstration presentation oral and written communication skills Customer facing relationship builder with excellent interpersonal skills effective oral and written communication problem solving and public presentation skills is a must Excellent time management and organizational skills; strong attention to detail Entrepreneurial spirit self developed and out of the box thinker Strong team player who collaborates well with others to solve problems; flexible and adaptable creative and able to effectively assist the sales team with pre sales support A self motivated results oriented individual who can develop and execute plans to achieve stated goals Education Bachelors Compensation Based on experience we offer a very competitive base salary plus bonus Position Type Full Time Office BasedPercentage of travel 50; local and regional travel as needed