UPS Field Service Engineer

Job Description

> **Position Overview:**
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> A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites.
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> **Key Responsibilities:**
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> •Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
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> •Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
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> •Coordinates with technical support to resolve maintenance or operational issues.
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> •Assists in developing Methods of Procedures (MOPs).
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> •Reports to a supervisor for any unusual issues or developments.
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> •Trains periodically at company headquarters on testing equipment and rebuilding systems.
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> •Completes Field Service Reports promptly and provides proactive recommendations to clients.
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> •Candidate will be based from home.
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> **Qualifications:**
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> •Minimum of 3-5 years' experience. Preferred 10 years of relevant experience.
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> •Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
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> •Proficient with hand tools and test equipment for maintenance and repairs.
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> •Strong verbal, written communication, and customer service skills.
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> •Ability to work independently with resourcefulness and initiative.
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> •Knowledge of equipment manufacturers' specifications.
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> •Physically capable of bending and lifting up to 100 lbs as required.
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> •Willingness to work nights, weekends, and be on-call when needed.
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> •Basic knowledge of computer hardware and software.
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> •Prior experience with third-party UPS service providers is a plus.
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> •OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
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> •A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
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> •Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
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> •Must have a clean driving record.
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> •Primarily regional travel within Atlanta, GA; occasional national travel may be required (not including emergencies).
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> **Location Preference:**
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> Candidate is preferred to live in Atlanta, GA area
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> **Benefits:**
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> > •Competitive salary with full benefits package
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> > •Paid Time Off (PTO)
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> > •401(k) with company matching
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> > •Gas card and vehicle allowance
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> > •Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term \& Long-Term Disability)
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> > •Growth Opportunities
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> > •Training \& Development
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> > This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities.
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> > If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.
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