Senior Technical Support Engineer

Job Description

We're looking for **Senior Technical Support Engineers!**

**Qualifications:**

* Resolve technical issues from support tickets, ensuring minimal downtime.
* Analyze platform gaps and bugs, collaborating with engineering and QA.
* Document technical resolutions and create knowledge base content.
* Manage SLAs while handling multiple priorities and client escalations.
* Timely and effective issue resolution with root cause analysis.
* Technical documentation for repeated issues and resolutions.
* Internal feedback loop to support product and process improvement.
* Enhanced customer satisfaction through technical troubleshooting and education.

**Qualifications \& Skills:**

* Strong communication and interpersonal skills with the ability to work effectively in collaborative team environments
* Ability to manage multiple assignments, priorities, and deadlines in a fast-paced setting
* Strong analytical, problem-solving, and troubleshooting capabilities
* Attention to detail and commitment to delivering high-quality work
* Ability to work independently as well as collaboratively with cross-functional teams

(**\*Note:**Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer's authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)