Telecommunications Engineer Lead

Job Description

Oversees the design, implementation, and support of telecommunications and contact center software solutions while ensuring alignment with architectural and security standards. Leads a team of engineers through technical guidance, performance tracking, and the resolution of complex technical issues.

Requirements: Requires a Bachelor's degree or equivalent professional experience and at least 10 years of progressive experience in telecommunications or contact center platforms. Candidates must hold at least two relevant certifications such as CCENT, CCNP, ACSS, ACIS, or Avaya ACSS.

Key Skills: Telecommunications Engineering, Contact Center Software, Technical Leadership, System Design, Performance Monitoring, Troubleshooting, Technical Documentation, Escalation Management, Solution Architecture, Project Management, Quality Assurance, Compliance Management

Benefits: Medical coverage, Dental coverage, Vision coverage, Wellness program, 401k matching, Tuition assistance, Student loan assistance, Mental health coaching and therapy, Paid time off, Paid parental leave