Software Engineer (Full-Stack) - Client Enablement

Job Description

**Software Engineer (Full-Stack) -- Client Enablement**
Location: Falls Church, VA (must be on-site in office, with partial telework flexibility)  
Full-Time \| Permanent
Salary Range: $70,000.00 \~ $90,000.00  

Are you a fast learner who thrives in a collaborative environment and loves helping others with technology? We're seeking a Software Engineer (Full-Stack) for Client Enablement who's not only tech-savvy but also passionate about providing exceptional customer support and working with various tools---including low-code/no-code platforms. If you're ready to grow your career while supporting mission-critical systems, solving problems, and making a real impact, we would love for you to apply!  

**What You'll Do:**

* Ensure smooth and efficient operation of software systems across multiple platforms and environments.
* Deliver outstanding technical and customer support, engaging clients with empathy, clear communication, and a solution-focused mindset.
* Proactively collaborate with a supportive and dynamic technical team to troubleshoot, optimize, and maintain mission-critical applications.
* Leverage low-code/no-code tools to streamline workflows, automate processes, and enhance system capabilities with agility and minimal custom development.
* Install, configure, and maintain software systems and components across diverse user environments to meet performance and usability standards.
* Monitor system performance proactively, addressing potential issues before they impact users or operations.
* Manage user accounts and permissions with a strong focus on security, efficiency, and user experience.
* Create and maintain detailed technical documentation, and actively contribute to a growing internal knowledge base.
* Log, track, and resolve support tickets in a timely, transparent, and customer-centric manner.
* Embrace a culture of continuous improvement---sharing ideas, supporting teammates, and contributing to a positive, inclusive work environment that values innovation and collaboration.

**Essential Qualifications:**

* Bachelor's degree in computer science, Software Engineering, or a related technical discipline.
* Minimum 5 years of professional experience in software development, technical support, or system administration in a production or enterprise environment.
* Strong foundation in full-stack development, including experience with at least one back-end language (e.g., Java, C ) and one front-end framework/library (e.g., Angular, React, JSP).
* Familiarity with web technologies and protocols (HTML, CSS, JavaScript, REST APIs).
* Proficiency in writing and troubleshooting SQL queries; understanding of relational databases (e.g., MSSQL, Oracle).
* Hands-on experience with software configuration, deployment, or maintenance in hybrid cloud/on-prem environments.
* Experience using issue tracking systems (e.g., Jira, ServiceNow, Zendesk) and managing support workflows.
* Working knowledge of version control tools such as Git and SVN.
* Understanding system security principles including access control, identity management, and secure software configuration.
* Strong troubleshooting, analytical, and diagnostic skills to investigate, analyze, and resolve technical issues efficiently.
* Demonstrated ability to communicate technical concepts to non-technical users in both written and verbal forms.
* Proven ability to work independently and collaboratively in agile or cross-functional teams.
* Quick learning ability---you're comfortable picking up new tools, workflows, and platforms.
* A team-oriented mindset, you work well with others, communicate clearly, and contribute positively.
* A service-first attitude---you thrive in customer-facing situations and enjoy helping people solve technical challenges.
* Strong troubleshooting and analytical skills.
* Authorization to work in the U.S.
* Ability to obtain and maintain a U.S. government Public Trust clearance.

**Preferred Qualifications:**

* Deep knowledge and experience in front-end or back-end development frameworks (e.g., React, Angular, Node.js, Spring).
* Master's degree in Computer Science or equivalent experience.
* Proficiency in writing complex SQL queries, procedures, or reports.
* Exposure to DevOps practices, CI/CD pipelines, or infrastructure automation tools (e.g., Jenkins, GitHub).
* Experience supporting or developing within enterprise IT environments or customer-facing technical roles.
* Demonstrated success in building strong user relationships and delivering high-quality client support.
* Strong written and verbal communication skills.
* Excellent customer relationship-building abilities.

**Why join us:**  
You'll be part of a mission-driven team where your growth is supported, your ideas are welcome, and your work makes a direct impact. Whether you're configuring apps, supporting users, or automating workflows with no-code tools, you'll be learning and contributing every day.  

**BizFlow** is a dynamic leader in digital transformation, empowering organizations through innovative low-code/no-code solutions that streamline operations, accelerate efficiency, and drive real business results. With over two decades of success, BizFlow has earned a reputation for delivering intelligent process automation, workflow optimization, and enterprise solutions to both government and commercial clients.  
At BizFlow, we're more than a technology company---we're a team of passionate problem-solvers, creative thinkers, and collaboration champions. Our flagship platform, **BizFlow M**, helps customers build, enhance, and automate business processes with ease---no heavy coding required. Whether it's simplifying procurement, optimizing HR workflows, or transforming customer service, BizFlow delivers results with speed and precision.  
We're proud of our **inclusive, supportive, and innovative culture**---one where every team member is empowered to share ideas, grow their skills, and make a meaningful impact. From day one, you'll be welcomed into a collaborative environment that values curiosity, continuous learning, and a strong sense of purpose.  
If you're looking for a place where your voice is heard, your work is valued, and your growth is a priority, **BizFlow is the place for you**. Join us and help shape the future of digital transformation---one process at a time.  

*BizFlow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.*