Software Engineer Principal

Job Description

Provide technical leadership and strategic direction for enterprise Workforce Management (WFM) platforms to improve operational efficiency and customer experience. Lead the architecture, modernization, and integration of WFM solutions including forecasting, scheduling, and workforce analytics.

Requirements: Requires 12+ years of software engineering experience, with at least 5 years supporting WFM or Contact Center platforms. Must have a proven track record of designing enterprise-scale distributed systems and leading large-scale technology initiatives.

Key Skills: Workforce Management, Enterprise Architecture, Cloud-native Solutions, Agile Methodologies, Microsoft SQL Server, PowerShell Scripting, Elasticsearch, Dynatrace, AI and Automation, Contact Center Technology, System Integration, Technical Leadership

Benefits: Medical Insurance, Prescription Drug Coverage, Health Savings Account, Dental Insurance, Vision Insurance, Employee Life Insurance, Spouse/Child Life Insurance, Short-term Disability Protection, Long-term Disability Protection, 401k With Match, Pension Plan, Stock Purchase Plans, Dependent Care Reimbursement Account, Back-up Child/Elder Care, Adoption Reimbursement, Surrogacy Reimbursement, Doula Reimbursement, Educational Assistance, Wellness Program, Maternity Leave, Parental Leave, Paid Holidays, Occasional Absence Days, Vacation Days