End User Support Specialist

Job Description

Serve as the first or escalated point of contact for technical assistance and manage user account access. Perform troubleshooting for systems, hardware, and software while documenting processes in knowledge base articles.

Requirements: Requires 2+ years of experience as a Service Desk technician or IT Support Specialist. Must possess strong knowledge of computer systems and mobile devices along with excellent communication skills for technical and non-technical audiences.

Key Skills: Troubleshooting, Technical Support, User Account Management, Knowledge Base Documentation, Analytical Thinking, Customer Service, Hardware Support, Software Support, Mobile Device Management, Incident Management

Benefits: Medical Insurance, Vision Insurance, Dental Insurance, Employee Discount Program, 401k Plan, PTO, Dream Days, Life Insurance, FSA/HSA Plans