Engineer- IP

Job Description

## Join our Team About this opportunity This Role is responsible for Alarm analysis, Operation-maintenance, trouble-shooting \& Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do \* Actively Supervising of ITSM Ticket queues to maintain MTTR. \* Analytical skills like logical thinking, Problem solving \& handling assignments are mandatory. \* Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). \* First point of contact for support of any alarm/event/KPI related issues. \* Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). \* Ensure timely restoration of Services maintain MTTR for good customer experience \& high Service availability to maintain Service Level Agreement (SLA). \* Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. \* Node health checks and backups \& trouble-shoot the deviation identified. \* Sharing details for MIR \& CSR to respective teams. \* End to End Network Understanding. \* 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling. You will bring \* Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. \* Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. \* IP Security protocols- IPSEC, GRE, VPN, CGNat. \* CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. \* Telecom knowledge (2G, 3G, 4G, 5G Service Flow \& Interfaces). \* Product/Vendor knowledge on CISCO (mandatory) \& Ericsson is preferable. \* Good Communication \& trouble-shooting skills. \* 4-8 years of relevant in IP Domain \* Working knowledge of below mentioned IP products and vendors -- CISCO Routers Cisco Switches Juniper Routers Juniper CGNAT Juniper Switches RAD-ETX Huawei-CX Series Nokia/Alcatel-SAS Series Firewalls-Checkpoint \& Fortinet Ericsson-BRAS F5-Load balancer All academic credentials must be from recognized and accredited institutions and are further subject to verification.