Systems Engineer

Job Description

Position Overview
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MetroSys is seeking a motivated **Systems Engineer I** to join our Infrastructure Services team supporting enterprise environments for our clients. This role is responsible for maintaining, monitoring, and supporting Windows-based infrastructure while working closely with senior engineers on server, virtualization, cloud, backup, and infrastructure projects.

This is an excellent opportunity for an early-career infrastructure professional looking to grow their skills in systems administration, virtualization, Microsoft technologies, and enterprise operations. The ideal candidate has a strong technical foundation, enjoys troubleshooting complex issues, and is committed to delivering exceptional customer service.

Key Responsibilities
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* Support and administer Windows Server environments, Active Directory, DNS, DHCP, and Microsoft 365.
* Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems.
* Assist with server provisioning, patch management, system upgrades, and infrastructure lifecycle activities.
* Perform routine health checks, preventive maintenance, and operational monitoring.
* Troubleshoot server, operating system, virtualization, and infrastructure issues while escalating complex incidents as needed.
* Support backup operations, disaster recovery testing, and business continuity initiatives.
* Participate in vulnerability remediation, security hardening, and infrastructure compliance activities.
* Maintain technical documentation, system configurations, and operational procedures.
* Collaborate with networking, security, cloud, and service desk teams to resolve infrastructure issues.
* Participate in after-hours maintenance windows and on-call support as required.

Required Qualifications
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* Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
* **1--3 years** of experience supporting Windows Server environments or enterprise infrastructure.
* Experience with:

* Microsoft Windows Server

* Active Directory

* DNS and DHCP

* Microsoft 365

* VMware vSphere or Microsoft Hyper-V

* Backup and recovery technologies
* Basic understanding of TCP/IP networking fundamentals.
* Familiarity with PowerShell scripting and infrastructure monitoring tools.
* Strong troubleshooting, documentation, and customer service skills.
* Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
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* Experience in a Managed Services Provider (MSP) or consulting environment.
* Microsoft Azure or hybrid cloud experience.
* Experience with Microsoft Intune or MECM/SCCM.
* Knowledge of ITIL service management practices.
* Microsoft, VMware, CompTIA, or similar technical certifications.