Depot Quality Assurance Engineer - Blue Bell, Pennsylvania

Job Description

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach Our solutions are designed exclusively for emerging pharma and biotech organizations Slipstreams industry leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission Led by a leadership team that has been together for over 10 years you will join a proven team culture and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth Responsibilities Perform continual Quality Analysis in a hardware depot environment that supports 30 clients with unique build process requirementsIdentify opportunities for quality enhancementFor example Identifying processes that are consistent across all clients but individually documented and consolidating these into standardized universal processesDraft update and maintain hardware depot documentation according to Good Documentation Process standardsPerform Quality Control checks on all outbound shipments to ensure the followingDevices are configured correctly according to current build process documentationShipments include all items requested in ticket suite lists vary by supported customer but can include laptops iPads desktops iPhones and peripherals monitors keyboards docks etcShipments adhere to any special instructions found in ticketTickets are updated according to process as shipments are picked up by courierPerform Quality Control checks on asset management including involvement with routine inventory audits of our depot stock roomAbility to navigate a ticketing system ServiceNow to obtain assigned workload for the dayAbility to follow instructions within assigned tickets and according to documented processesReview all completed builds per quality control process to ensure the build matches expected outcomeEnsure tickets are updated properly and regularlyRequired Skills Attention to detail is a mustFamiliarity and adherence to Good Documentation PracticeAbility to understand and follow process documentation and understanding the importance of escalating issues when a build deviates from documented processStrong writing skills ability to update documentation in clear easy to follow language and consistent formattingHigh school diplomaPrevious experience in a quality analysis roleSome experience in a hardware repair depoton site support role a plus but not a requirementBenefits 401k matchComprehensive group health dental vision benefitsLife insuranceLTDDiscretionary PTOSalary 55000 60000Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation or identity national origin genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws Slipstream makes hiring decisions based solely on qualifications merit and business needs at the time This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer