Water Quality Field Service Engineer

Job Description

Description

HOH Water Technology is a third-generation, family-owned water treatment company proudly celebrating over 58 years in business. Our success has always been about more than water treatment --- it is about investing in people and creating lasting impact for our clients, coworkers, and community. We believe our people are our greatest competitive advantage, and we have built a culture centered around our Core Values of Accountability, Creativity, Teamwork, and Service.

We are looking for a Water Quality Engineer who wants to make a measurable impact for clients by solving water treatment challenges, improving system performance, and helping protect critical equipment and operations.

**About the Role**

* This is a hands-on, client-facing engineering role focused on industrial and commercial water treatment systems.
* You will evaluate water quality, troubleshoot treatment programs, interpret test results, and recommend solutions that improve reliability, efficiency, safety, and sustainability.
* You will partner closely with customers, sales, service, and operations teams to ensure water treatment programs are performing as designed and delivering meaningful value.
* You will manage and grow ongoing customer relationships by maintaining regular contact, understanding customer needs, and taking ownership of follow-up items that strengthen long-term account success.
* If your greatest satisfaction comes from solving technical problems, building trust with customers, and turning data into practical action, we would love to meet you.
* Must be able to report to our Palatine, Illinois office only when needed, and travel daily to customer locations throughout the region.

**What We Offer**

* **Competitive Compensation:**Competitive salary based on experience of $85,000-$120,000.
* **Comprehensive Benefits:**Medical and Dental Insurance with generous employer contributions, HSA contributions ($1,200 family / $800 individual annually), 401(k) with company matching, Life Insurance, and much more.
* **Generous Time Off:**15 PTO days, 16 paid holidays including extended holiday pay at the end of the year.
* **Profit Sharing Bonus:**Company Profit Sharing Bonus (budget projection for 2026: approximately 3--4 weeks of additional pay).
* **Engaging Culture:**Caring leaders who invest in people. HOH earned a 4.69/5 Gallup Employee Engagement Q12 score, and we believe in celebrating wins, giving back, and creating meaningful connections through team and company events.
* **Career Growth:**Ongoing professional development, hands-on technical learning, continuing education reimbursement, and the opportunity to grow your expertise in water treatment, engineering, and customer partnership.

**You'll** **Love This Role If...**

* **You enjoy solving technical problems.**You like digging into data, asking smart questions, identifying root causes, and developing practical solutions that work in real-world systems.
* **You care about water quality and system performance.**You understand that reliable water treatment protects equipment, improves efficiency, reduces risk, and helps customers operate with confidence.
* **You are comfortable with customers.**You can explain technical information clearly, build credibility through follow-through, and help customers understand what is happening and why it matters.
* **You are** **detail-oriented.**Test results, trend data, site observations, and documentation matter to you because small details often lead to the right recommendation.
* **You like variety.**One day may involve analyzing water samples and treatment data; another may include walking a customer site, troubleshooting a system, or supporting a new program rollout.
* **You are proactive and resourceful.**You notice issues early, communicate clearly, and take ownership of moving solutions forward with urgency and care.
* **You value teamwork.**You enjoy working with service technicians, sales professionals, operations teammates, and customer contacts to deliver excellent outcomes.
* **You want your work to matter.**You are motivated by helping customers protect critical assets, improve reliability, and make informed decisions about their water treatment programs.

**What** **You'll** **Be Doing**

* Assess industrial and commercial water treatment systems, including boilers, cooling towers, closed loops, pretreatment equipment, and related applications.
* Collect, review, and interpret water testing data, operating conditions, trends, and field observations to evaluate program performance.
* Troubleshoot water quality issues and recommend corrective actions related to scale, corrosion, microbiological control, efficiency, and equipment protection.
* Prepare clear technical reports, summaries, and recommendations for customers and internal teams.
* Collaborate with sales, service, and operations teams to design, optimize, and support effective treatment programs.
* Manage an assigned book of customer accounts by maintaining regular contact, understanding customer needs, building relationships with key decision makers, and ensuring follow-up items are completed.
* Identify opportunities to strengthen and grow customer accounts through upgrades, cross-selling, process improvements, and proactive recommendations that improve customer outcomes.
* Visit customer sites to support testing, troubleshooting, program reviews, training, surveys, and continuous improvement opportunities.

**What Success Looks Like**

* Customers trust HOH's recommendations because they are grounded in strong analysis, clear communication, and practical solutions.
* Water treatment programs perform as intended, with issues identified early and resolved proactively.
* Internal teams have the technical insight and documentation they need to serve customers with excellence.
* Reports, recommendations, and follow-ups are timely, accurate, and easy for customers to understand.
* You help strengthen long-term customer relationships by combining technical expertise with HOH's commitment to service and care.

**Why HOH?**

At HOH, you will work alongside leaders who genuinely care about people and believe business should leave a lasting impact. We invest heavily in our employees through professional development, industry-leading engagement, generous benefits, profit sharing, and a culture where people know they matter.

* If you are looking for a role where your engineering mindset, curiosity, and customer focus will directly improve water treatment outcomes, we would love to meet you.
* We do not just want someone to fill this role --- we are looking for someone who wants to become an important part of our story.

Requirements

* Bachelor's degree in Chemical Engineering, Environmental Engineering, Mechanical Engineering, Chemistry, or a related technical field required.
* Experience in industrial water treatment, water quality, field engineering, process engineering, facilities engineering, or a related technical environment preferred.
* Experience managing customer relationships, account follow-up, or an assigned book of business in a technical, service, or industrial environment preferred.
* Strong analytical and problem-solving skills with the ability to interpret technical data and translate findings into actionable recommendations.
* Ability to communicate technical concepts clearly to customers, coworkers, and cross-functional teams.
* Detail-oriented, organized, and able to manage multiple customer priorities, site visits, reports, and follow-ups.
* Comfortable working in customer facilities and industrial environments, including walking job sites and observing mechanical equipment safely.
* Proficiency with Microsoft Office, Outlook, Teams, and digital tools used for documentation, reporting, and communication.
* Valid driver's license and ability to travel locally to customer sites as needed.
* Must be able to report to our Palatine, Illinois office and work from customer locations throughout the region.
* Must pass a drug screening and relevant background checks and be legally authorized to work in the United States.

*HOH Water Technology is an Equal Opportunity Employer.* *We celebrate diversity and are committed to creating an inclusive environment for all employees.*