Onsite Deskside Engineer - Durham, North Carolina

Job Description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach Our solutions are designed exclusively for emerging pharma and biotech organizations Slipstreams industry leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission Led by a leadership team that has been together for over 10 years you will join a proven team culture and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth Responsibilities and Duties Install and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord track and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsSet up new workstations for users deploying equipment checking over account setupsHeavy use of Windows and Mac OS devicesCreate documentation for staff for training purposesIssue email user cant send and receive emailsEmployee endpoint support and troubleshootingLaptopsTabletsMacMobile device support and troubleshootingSingle sign onmulti factor authentication supportPrinter Wi Fi and VPN supportCollaboration software supportActive Directory \& Azure account administration and supportResolve escalation of Tier 1 support ticketsMicrosoft Office 365 account administration and supportDesired Attributes and Experience Onboarding and offboarding managementCustomer service mentalityStrong organizational and time management skillsExcellent verbal and written communication skillsStrong interpersonal skillsSolid understanding of computers networks and softwareExperience using MS Office applications Word Excel OutlookHigh attention to detailPrevious experience with ServiceNow or other ticketing systemAbility and willingness to work in a high pressure environmentAbility and willingness to work in a collaborative team environmentAbility and willingness to quickly learn new technology and softwareAbility to lift 50 lbsBenefits 401k matchComprehensive group health dental vision benefitsLife insuranceLTDDiscretionary PTOSalary 70000 75000Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation or identity national origin genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws Slipstream makes hiring decisions based solely on qualifications merit and business needs at the time This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer