Lead Applicantions Engineer (IT Operation/ L2/L3 support must)

Job Description

**About the Opportunity**  

Mindtel is a fast-scaling IT services and digital transformation partner empowering enterprises across India with resilient, cloud-native infrastructure and intelligent IT operations. We specialize in bridging the gap between complex enterprise systems and seamless user experiences---delivering proactive L2/L3 support, automation, and operational excellence for mission-critical applications across hybrid environments.

**Role \& Responsibilities**

* Lead end-to-end troubleshooting and resolution of escalated L2/L3 application issues across web, mobile, and SaaS platforms for enterprise clients.
* Design and implement automation scripts (Python/Bash/PowerShell) to reduce MTTR and eliminate repeat incident patterns.
* Collaborate with DevOps and SRE teams to harden application reliability, performance, and monitoring via Prometheus, Grafana, Splunk, or Datadog.
* Own SLA compliance for critical systems---conduct root cause analysis (RCA), document knowledge bases, and drive post-mortems for high-severity outages.
* Support and mentor junior engineers; establish SOPs, runbooks, and escalation frameworks to scale support operations.
* Partner with product and engineering teams to triage production bugs, validate fixes, and ensure seamless deployment rollbacks when needed.

**Skills \& Qualifications**

**Must-Have**

* Python
* Bash
* PowerShell
* Linux/Unix
* Windows Server
* Splunk
* Prometheus
* Grafana

**Preferred**

* Ansible
* ServiceNow
* Jira Service Management

**Benefits \& Culture Highlights**

* 100% remote-first culture with flexible work hours and location independence across India.
* Access to cutting-edge tools and cloud platforms with opportunities to upskill in DevOps, SRE, and automation.
* Performance-driven bonuses, regular hackathons, and recognition for innovation in incident resolution.