Field Service Engineer

Job Description

Requirements
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### Must have:

### - We require an associates degree in a technical field, a technical certificate, or equivalent practical experience. - We expect at least 3 years of experience in electro-mechanical or electronics technical support and repair; military technical training is a plus. - We value experience with lasers and sensing devices used for robotic positioning. - We look for hands-on troubleshooting skills with microelectronics schematics and digital circuits. - We need proficiency with PCs and Windows/DOS-based operating systems. - We require a valid drivers license, a clean driving record, reliable transportation, and the ability to obtain a corporate expense card and a valid passport for the duration of employment. - We need the ability to lift up to 50 pounds, climb ladders and scaffolding, and use personal protective equipment. - We require comfort working in awkward positions and confined spaces. - We expect flexibility to travel domestically and internationally and to take part in emergency on-call assignments.

Responsibilities:
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- We perform complex customer support work, including installation, modification, repair, and preventive maintenance of our equipment and systems. - We diagnose and resolve advanced equipment failures and carry out corrective actions. - We work with minimal supervision while following established policies and procedures to meet company and customer quality standards. - We may serve as a local, shift, or site lead to coordinate work direction for other service engineers and installation support. - We handle installation, upgrades, testing, maintenance, and preventive diagnostics across both software and hardware. - We engage with customers to support satisfaction, participate in operational and status meetings, and represent us in those discussions. - We maintain a safe and orderly work environment by following our protocols and the customers requirements. - We obtain required equipment service and operation certifications and submit service, status, and related reports as needed. - We respond quickly to changing priorities such as tool or line-down situations and broader escalations. - We train our employees and customer personnel on equipment operation and maintenance. - We mentor less experienced service engineers. - We drive continuous improvement initiatives to address issues for both customers and our business. - We identify, assess, document, and implement process improvements. - We prepare reports, project plans, training plans, certification matrices, and other required documentation. - We present information at customer sites or Brooks offices to customers and management. - We may support a specific site, region, or product set based on business needs. - We work a schedule aligned to customer requirements, including compressed work weeks, night shifts, weekends, and on-call coverage. - We may work in a clean room environment while wearing full cleanroom attire.
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Company:
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We are Brooks Automation, a leading provider of automation solutions with more than 40 years of semiconductor industry experience. We design precision robotics, integrated automation systems, vacuum systems, atmospheric robots, and contamination control solutions that support semiconductor manufacturing and the life sciences lab market worldwide. This Field Service Engineer role is based in the Manassas, VA area and may support a specific site, region, or product depending on business needs. We offer a collaborative culture focused on innovation, along with competitive compensation, an annual discretionary bonus, medical, dental, vision, and disability coverage, a 401(k) plan, and company-paid holidays and PTO for eligible non-exempt employees. We are an equal-opportunity employer committed to diversity, inclusion, and flexibility where possible, with work arrangements that may include a mix of in-office and remote work depending on the role.
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