Mechanical Engineer

Job Description

The Product Support Engineer acts as the primary technical escalation point for complex field issues and leads root cause investigations to minimize customer downtime. They coordinate cross-functional teams to deliver durable solutions and develop technical documentation and training materials for field service teams.

Requirements: Candidates must have a bachelor's degree in engineering and experience troubleshooting complex electromechanical equipment in regulated or mission-critical environments. Proficiency in data analysis, root cause problem-solving, and a willingness to travel up to 30% are required.

Key Skills: Electromechanical Troubleshooting, Root Cause Analysis, Technical Support, Product Support, Data Analysis, Cross-functional Leadership, Technical Documentation, Failure Analysis, Customer Service, Serviceability Enhancement, Field Service Coordination, Corrective and Preventive Actions

Benefits: Medical, Dental, Vision, 401(k) with Company Match, Holiday, Vacation, Sick Time, Flexible Spending Accounts (FSA), Commuter Benefits, Life and Accident Insurance, Disability Insurance, Tuition Reimbursement, Employee Assistance Program (EAP), Identity Theft Remediation, Emergency Travel Assistance