Electrical Engineer

Job Description

The Product Support Engineer acts as the primary technical escalation point for complex field issues, leading root cause investigations to minimize customer downtime. The role involves coordinating cross-functional teams to deliver durable solutions and developing technical documentation and training materials.

Requirements: Requires a Bachelor's degree in Engineering, preferably mechanical or electrical, with experience troubleshooting complex electromechanical equipment. Candidates must be proficient in root cause problem-solving and willing to travel up to 30% for on-site support.

Key Skills: Electromechanical Troubleshooting, Root Cause Analysis, Technical Support, Product Support, Data Analysis, Cross-functional Leadership, Technical Documentation, Failure Analysis, Customer Service, Serviceability Enhancement, Field Service Coordination, Corrective and Preventive Actions

Benefits: Medical, Dental, Vision, 401(k) with Company Match, Holiday, Vacation, Sick Time, Flexible Spending Accounts (FSA), Commuter Benefits, Life and Accident Insurance, Disability Insurance, Tuition Reimbursement, Employee Assistance Program (EAP), Identity Theft Remediation, Emergency Travel Assistance