IT Help Desk Engineer Level III

Job Description

**Summary**
Our client is a leading IT Solutions \& Managed Services Provider (MSP) Company located in **Tempe, AZ** and they are in need of a **IT Help Desk Engineer** , who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.  

**Duties \& Responsibilities**

* Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
* Architect \& deploy routers, switches, managed switches, and firewalls

* Implementing and monitoring network security
* Deploying and managing Windows Servers and Active Directory
* Designing Local Area Networks
* Optimizing and maintaining network software and hardware
* Building and deploying file servers and cloud computing solutions
* Configuring and deploying VOIP solutions
* Performing network infrastructure troubleshooting
* Manage Microsoft Exchange Server
* Implementing, Monitoring \& Managing VoIP solutions
* Monitors alert systems and takes appropriate actions as per guidelines.
* Receive escalated service requests requiring an enhanced response.
* New User On-boarding

**Qualifications \& Requirements**

* Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory?
* Three years of experience in a client-facing environment such as sales engineering
* Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology?
* Possesses strong organizational and time-management skills ?
* Experience writing proposals for and implementation of technical solutions to fulfill business needs ?
* Results-oriented, self-motivated, energetic, professional, reliable, and a team player
* Strong understanding of technology and business productivity systems?
* Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
* ?Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
* Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills?
* Sales training experience is a plus?
* Having worked in an **MSP** environment is a major plus.