Staff Software Engineer

Job Description

The role focuses on improving the quality, reliability, and performance of Zoom's AI-powered virtual agent. Key duties include diagnosing AI agent failures, optimizing prompt architectures, and building evaluation pipelines to measure agent quality.

Requirements: Candidates need 10+ years of software engineering experience, including 3-5 years specifically with production-grade LLM or conversational AI systems. An advanced degree in Computer Science or Engineering is required or equivalent practical experience.

Key Skills: System Architecture, LLM-based Systems, Conversational AI, Prompt Engineering, Evaluation Pipelines, DSPy, APO, GEPA, Machine Learning, Model Training, Context Management, Prompt Chain Optimization

Benefits: Physical Health Benefits, Mental Health Benefits, Emotional Health Benefits, Financial Health Benefits, Work-life Balance Support, Community Contribution Opportunities, Bonus, Equity