Infrastructure Support Engineer

Job Description

Our Infrastructure Support Engineers (SE) are the backbone of Lazorpoint. The SE team serves clients by effectively communicating, troubleshooting and resolving client and end-user requests, primarily remotely with some onsite assistance as well.

Below are the primary functions of a Support Engineer:

* Communicate and work with client users/end users.
* Troubleshoot and resolve client service requests with appropriate follow-up.
* Support clients by performing both onsite and remote preventative maintenance tasks on servers, end user devices, and network equipment.
* Test and install hardware and software.
* Stage new hardware in preparation for deployment into a production environment.
* Proactively monitor client equipment for failures.
* Expeditiously answers user requests.
* Document common client issues.
* Work alongside team members and mentor as needed for our internship program.
* Local travel is required.

In addition to being mission-focused and resourceful, we are also looking for the following qualities in a Support Engineer:

* Preferably 1-5 years relevant professional or internship experience with Microsoft platforms: Microsoft Windows Server, Exchange, Active Directory, SQL Server, Office 365
* Basic networking knowledge (switching, routers, DNS, TCP/IP)
* Virtualization and cloud support knowledge across various platforms and products.
* Mobile devices knowledge.
* A deep desire for providing service excellence.
* Excellent verbal and written communication skills.
* Strong ability to drive issues to resolution with research and working directly with hardware and software vendors.
* Confidently translate complex technical concepts in an easy to understand manner.
* Desire to learn and work with emerging technologies implemented for clients.
* Excellent organization, problem solving and analytical skills.
* Work well in a team environment as well as independently.
* A degree in Computer Science, Engineering, Business or another related field is preferred.
* Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. a plus.

- See more at: http://www.lazorpoint.com/infrastructure-project-engineer/#sthash.c7Psp1Hn.dpuf