Product Support Engineer

Job Description

Acts as the primary technical escalation point for complex field issues, leading root cause investigations to minimize customer downtime. Coordinates cross-functional teams to provide advanced support for equipment installations, upgrades, and reliability improvements.

Requirements: Requires a Bachelor's degree in Engineering, preferably mechanical or electrical, with experience troubleshooting complex electromechanical equipment. Must be proficient in root cause problem-solving and willing to travel up to 30%.

Key Skills: Electromechanical Troubleshooting, Root Cause Analysis, Technical Support, Cross-functional Leadership, Data Analysis, Technical Documentation, Failure Analysis, Customer Service, Equipment Installation, Serviceability Improvement, Training Development, Field Service Coordination

Benefits: Medical, Dental, Vision, 401(k) with Company Match, Holiday, Vacation, Sick Time, Flexible Spending Accounts (FSA), Commuter Benefits, Life and Accident Insurance, Disability Insurance, Tuition Reimbursement, Employee Assistance Program (EAP), Identity Theft Remediation, Emergency Travel Assistance