Industrial Automation Service Engineer — CNC/Robotics

Job Description

Your Next Mission: Keep Advanced Manufacturing Running
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Looking for meaningful field work where every fix matters? EMAG empowers specialists like you with hands-on challenges, global expertise, and standout benefits---featuring a strong 401(k) match and a $0 employee premium on medical, dental, and vision coverage.

### Role Focus

* **Territory:** Primarily supports North and South Carolina; remote/home-based within the region.
* **Travel:** Frequent trips by car and airplane to customer facilities.

### Impact You'll Make

* Commission and certify CNC machines and automation cells to specification.
* Diagnose mechanical, electrical, and control issues using documentation, performance reports, and on-site inspection.
* Drive corrective actions---repair, replacement, or adjustment---coordinating with engineering and customer service to accelerate resolution.
* Deliver on-site troubleshooting support and technical guidance.
* Document service activities and analyze recurring issues to inform design, production, and service enhancements.
* Author/update service bulletins and handbooks based on field insights and engineering changes.
* Lead safety-focused training sessions for customers and internal teams.
* Serve as the communication bridge between customers and EMAG to ensure a superior service experience.
* Maintain impeccable safety and housekeeping standards; represent EMAG with professionalism.

### What You Bring

* Associate's degree (A.A.) from a 2-year college/technical school or equivalent experience, plus 3--5 years with a machine tool company (or a comparable mix of education and experience).
* Structured problem-solving approach; adept at analyzing data and developing alternatives.
* Team-oriented troubleshooter who handles tough customer situations with composure.
* Solid technical and mechanical understanding of EMAG or similar machine tools and automation platforms.
* Working knowledge of ISO 9001 and basic knowledge of ISO 14001.
* Commitment to safety and a clean, organized work environment.
* Professional communication and appearance.
* Ability to work long hours and overtime when required; reliable transportation for frequent regional and air travel.

### Core Proficiencies

* Industrial and Manufacturing Engineering
* Troubleshooting Skills
* CNC Machine Installation
* Industrial Robot Programming
* Electrical Installation
* Troubleshooting Industrial Automation Equipment
* Electrical / Electronic Systems
* Field Service Readiness

### Tools \& Tech

* CNC Automation Solutions
* Power Tools

### Grow With EMAG

Develop your skills through challenging field work, continuous learning, and international collaboration---backed by benefits that include a $0 employee premium on medical, dental, and vision, plus a healthy 401(k) match.