Software Support Engineer

Job Description

Diagnose and resolve incidents across manufacturing and business-critical applications using SQL for root cause analysis. Manage bugs and service requests while collaborating with external software suppliers and supporting a major new customer project.

Requirements: Requires three or more years of experience in a technical or software support role with strong daily hands-on SQL skills. Experience with MES, ERP (specifically Microsoft Dynamics NAV), or Jira is considered advantageous.

Key Skills: SQL, T-SQL, Application Support, Root Cause Analysis, Incident Management, MES, ERP, Microsoft Dynamics NAV, Jira, Problem Management, Change Management, ITIL, PowerShell, Scripting, Database Support, Technical Support

Benefits: Training, 401(k), Medical, Dental, Vision, Paid Time Off