Genesys Cloud Software Engineer III

Job Description

The role involves assessing current contact center operations to design and implement target-state Genesys Cloud CX solutions. Responsibilities include configuring Architect flows, routing, and reporting while producing technical documentation and leading implementation workstreams.

Requirements: Candidates must have a Bachelor's degree and at least 4 years of experience implementing Genesys Cloud CX in production environments. Proficiency in configuring routing, queues, and Architect flows, along with experience in contact center modernization, is required.

Key Skills: Genesys Cloud CX, Contact Center Modernization, Architect Flows, Routing, Technical Documentation, Solution Design, Project Leadership, Stakeholder Management, Defect Resolution, Deployment Readiness, Interpersonal Communication, Time Management

Benefits: Discretionary annual incentive program