IT Engineer

Job Description

**About Us**

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books -- all in one connected platform backed by real human support.

About the Role
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Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our SF office --- ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.

Responsibilities
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* Serve as the primary point of contact for all employee IT support --- hardware, software, access, and troubleshooting --- with a focus on fast, friendly resolution.

* Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.

* Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.

* Manage the NYC office's IT infrastructure --- networking, AV, conference rooms, and on-site hardware.

* Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.

* Partner with Security, People, and Finance on access controls, compliance, and asset management.

* Lead IT onboarding for new hires and ensure a seamless day-one experience.

Qualifications
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* 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.

* Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.

* Strong working knowledge of Google Workspace, Slack, and common SaaS administration.

* Experience managing office IT infrastructure, including networking, AV, and conference room technology.

* Excellent troubleshooting skills and a customer-service mindset --- you make IT feel easy for your colleagues.

* A clear communicator who can document processes and support non-technical teammates.

* Willing and able to work on-site 5 days per week in our SF office.

Our people are our most valuable asset. The salary range for this role is $90,000 - $130,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.