Software Engineer II

Job Description

Design, implement, test, and maintain extensible, diagnosable, and reliable software for XBOX Cloud Gaming server systems and services. Contribute to technical designs, identify dependencies, and collaborate with engineering and product partners to deliver secure, scalable solutions that meet player and business needs. Write high-quality code, participate in code reviews, and apply engineering best practices for maintainability, performance, security, and compliance. Debug complex issues across applications, operating systems, virtualization layers, inter-process and remote procedure call boundaries, networks, cloud services, and hardware by using logs, telemetry, traces, and diagnostic tools. Build observability into features and services, analyze production data, conduct root-cause investigations, and apply incident learnings to improve reliability and player experience. Develop automated unit, integration, and scenario tests, and use safe deployment practices to validate and release changes with confidence. Participate in live-site operations and an on-call rotation for the services the team owns, helping mitigate incidents and improve operational readiness. Use AI-assisted engineering tools and agentic workflows responsibly to accelerate development, testing, diagnostics, and documentation while maintaining human review, security, privacy, and quality standards. Identify opportunities to automate repetitive engineering and operational work, improve developer workflows, and increase service efficiency. Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Experience designing, implementing, testing, or debugging production software. Experience using logs, telemetry, or diagnostic tools to investigate software or service issues. Experience developing in C++ and working with Windows systems, operating-system components, virtualization technologies, or hardware-adjacent software. Experience with inter-process communication or remote procedure call technologies such as gRPC, COM, or similar frameworks. Experience building or operating distributed cloud services with attention to scalability, availability, performance, and security. Knowledge of networking fundamentals and real-time, media, or game-streaming systems. Experience with observability, including logging, metrics, tracing, monitoring, alerting, or reliability measurement. Experience with automated testing, continuous integration and continuous delivery, infrastructure or configuration automation, and safe deployment practices. Experience participating in live-site support, incident response, root-cause analysis, or service reliability improvements. Experience using AI-assisted development tools, coding assistants, or agentic workflows responsibly to improve engineering effectiveness. Demonstrated problem-solving, communication, and collaboration skills in a multidisciplinary engineering environment. Passion for gaming, customer-focused engineering, and learning new technologies.