Senior Microsoft Service Engineer

Job Description

SUMMARY The Senior Microsoft Service Engineer is a senior level position responsible for supporting the overall technology ecosystem for Pacers Sports \& Entertainment PS\&E The scope of this role includes Microsoft technologies and other corporate software applications with a primary focus on Microsoft This role leads PS\&Es cybersecurity efforts within the Microsoft environment including security strategy configuration monitoring and incident response across Microsoft 365 E3 and E5 licensing Microsoft Defender Microsoft Entra ID Microsoft Purview and Microsoft Intune Core responsibilities include the configuration maintenance and troubleshooting of the Microsoft systems leveraged by PS\&E including Exchange Online SharePoint OneDrive Teams and Power Automate This role owns the monitoring of PS\&Es cybersecurity posture within the Microsoft ecosystem and leads the response to security events and incidents Due to the senior nature of this role there is a strong expectation of mentorship of junior members of the team This role will also support Pacers Sports \& Entertainment in a general technical capacity including hands on desktop support and other technical duties as the individuals skills and the needs of the business allow This is a growth role and should be seen as such This individual must be able to work a flexible schedule including some evenings weekends and holidays and must have the ability to work under pressure and meet deadlines ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following Other duties may be assigned Lead PS\&Es cybersecurity strategy and day to day security operations within the Microsoft environment including monitoring the companys security posture triaging and investigating alerts and leading the response to security events and incidentsConfigure and manage company security using the Microsoft Defender suite Defender for Office 365 Defender for Endpoint Defender for Cloud Apps Defender for Identity and Microsoft Purview includingData Loss Prevention DLP policies and sensitivity labelsExchange Online mail flow transport rules and anti phishinganti spam policiesMicrosoft Entra ID security including Conditional Access multifactor and phishing resistant authentication FIDO2passkeys and identity protectionLeverage Microsoft Defender for Endpoint to manage Endpoint Detection and Response EDR for company devices investigate and respond to alerts and ensure devices are patched monthly and in response to zero day vulnerabilitiesManage user accounts groups and licensing through the Microsoft 365 Admin Center Microsoft Entra admin center and Exchange Admin CenterConfigure and manage Microsoft Teams OneDrive SharePoint and Outlook to support the companys overall collaborationLeverage Microsoft Intune and Microsoft Entra ID to configure and manage company devices applications and user profile settings including device configuration and compliance profiles Windows Autopilot Windows and application update policies and company specific security baselinesAct as the primary contact between Microsoft and PS\&Es third party security monitoringmanaged detection and response MDR partnerCompile interpret and present Microsoft security audit data Secure Score and security posture reporting to Technology leadershipMentor junior members of the Technology team on Microsoft administration and security best practicesOTHER DUTIES AND RESPONSIBILITIES Work with the Technology team to investigate and resolve company Helpdesk ticketsCollaborate with other members of the Technology team to continuously find ways to improve the companys technological capabilities and productivityProvide administrative and troubleshooting support for other corporate software applications as neededSupport the companys on premises hardware in a secondary roleRotate with members of the Technology team to support Fieldhouse games and eventsFulfill all other support in a general capacityQUALIFICATION REQUIREMENTS To perform the job successfully an individual must be able to perform each duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions This is a Technology role and to that end this role must have exceptional technical skills EDUCATION andor EXPERIENCE Bachelors degree in technology andor equivalent industry experience In addition this position requires demonstrable expertise including at least 5 years of hands on experience in the configuration and administration of Microsoft 365 E3E5 the Microsoft Defender suite Microsoft Purview and Microsoft Entra IDdemonstrated experience leading security operations incident response or a cybersecurity program in a Microsoft cloud environmentrelevant Microsoft certifications preferred eg SC 200 Security Operations Analyst SC 300 Identity and Access Administrator MS 102 Microsoft 365 Administratorproven ability to work within a team as well as individuallydemonstrable excellent written and verbal communication skills including the ability to present security posture and audit findings to leadershipa passion for technology and the ability to learn new technology quicklyability to work a flexible schedule including some evenings weekends and holidaysability to work effectively under pressure and under tight timelines or deadlines