Junior L2 Support Engineer

Job Description

- Provide basic application and infrastructure support by troubleshooting and resolving issues. - Maintain software applications to ensure smooth operations. - Collaborate with the development team to escalate complex issues. - Document support processes and procedures for future reference. - Proven experience in desktop support or production support roles. - Strong troubleshooting skills to identify and resolve technical issues. - Knowledge of software applications and infrastructure components. - Excellent communication skills to collaborate with cross-functional teams. - Ability to document support processes accurately. - Certification in desktop support or relevant field. - Experience with ticketing systems for issue tracking. - Familiarity with ITIL framework for service management. - Bachelor's degree in Computer Science, Information Technology, or related field. - Relevant certifications in desktop support or production support are a plus.