IT Support Engineer

Job Description

Own frontline employee IT support in the San Francisco office, managing tickets, walk-ups, and hardware/software assets. Focus on turning recurring technical friction into scalable solutions through documentation, automation, and partnership with global IT engineers.

Requirements: Requires a proven track record in high-volume enterprise support with expertise in macOS, Windows, and common workplace platforms like Okta and Google Workspace. Candidates must be able to work onsite five days a week and demonstrate strong troubleshooting and communication skills.

Key Skills: IT Support, MacOS Troubleshooting, Windows Troubleshooting, Identity and Access Management, SaaS Administration, ITSM, Okta, Google Workspace, Microsoft 365, Slack, Zoom, MDM, Network Connectivity, Technical Documentation, Workflow Automation, Service Desk KPIs